Event Operations Manager

FULL JOB DESCRIPTION

Job Title: Event Operations Manager

Location: Hampshire UK, Hybrid

Report to: Operations Director

Salary: Competitive

Direct Reports: 2

Hours: Full-time, 37.5 per week

ABOUT US

Player1 Events is responsible for producing, planning, promoting and delivering the Insomnia Gaming Festival as the flagship to a variety of other gaming, technology and esports events. We’re made up of a small but dedicated bunch of people with great enthusiasm; and ambition to grow our business considerably over the coming months and years. You’d be joining a genuine and hardworking team who take pride in what they do and enjoy working alongside new and regular clients across the industry.

ROLE OVERVIEW

A key role in the Player1 Events senior team; an expert in event operations and project delivery
Accountable for the operational planning and delivery of all events and activation; and as an experienced project manager for advice and coaching of the department delivering a variety of events
Oversee the Insomnia Festival operation, assuming the role of senior project manager leading the team
Liaise with other event departments, clients and customers to ensure clarity on objectives and budget
Responsible for the event operations team championing best practice and the importance of health and safety and financial accuracy at all times
Ensure regular reporting, and effective short and long term resource and task allocation across the team
Take operational lead, or support roles at events, as allocated amongst the department

KEY RESPONSIBILITIES

Department Planning & Stakeholder relationships

Support and develop the team by ensuring full understanding of expectations UK and internationally
Liaising with the Partnerships team, manage department resource and allocate roles and responsibilities
Manage the team’s deployment of planning and delivery tools to ensure projects are consistently delivered
Manage event operations to achieve defined targets and strategic objectives of the business
Provide regular reporting on project status of each event, and find cost effective solutions to problem areas
Work with finance to ensure all events are reconciled against forecast
Champion best practice and the importance of health and safety and supporting RAMS paperwork
Ensure business wide Safeguarding and EDI Policies are followed
Own event people planning processes i.e. Volunteers and Contractors
Review KPIs to imbed a culture of continuous improvement and performance management
Assist and coach team members by acting as support roles on event sites

Project & Resource Management

For Insomnia assume the role of senior project manager: lead the project delivery team and be directly involved and hands-on with planning and delivery.
For all other events, guide and oversee the team taking project ownership.
Project components:
Manage logistics & technical schedules, supplier negotiations and budget management, venue service planning, event purchasing, power, network, stage production, staffing and resources schedules across staff, contractors and volunteers
Plan all event spaces, venue formatting, capacities and H&S regulations
Manage project budgets, costs and closure documents to show true event P&L
Chair working group and client meetings to monitor event objectives; and action debriefs and feedback
Ensure all project trackers for all events and activations are accurate
Build and maintain good working relationships with all venue contacts – ensuring they are kept up to date with requirements and service expectations

People management

Conduct regular 121s and provide leadership/coaching as required to build and develop their capability
Apply fair and consistent performance management and create a supportive working environment

This list is not exhaustive and there may be other activities you are required to deliver

Skills & Experience Required

‘Hands on’ Project Manager with experience in organising large-scale events against stretching requirements and timeframes
Experience of working with venues and good understanding of formatting, design and H&S considerations
Previous experience of line managing and leading teams and both internal and external resources
Experience of building event and content concepts and an understanding of the relevant costs
Experienced communicator, enabling you to engage, educate and influence at all levels
Ability to work independently in a dynamic environment to complete deadlines
Ability to see short and long term projects through from start to finish managing time and tasks effectively
Ability to manage a heavy workload, at times conflicting priorities, and progress tracking a range of tasks
Excellent interpersonal skills and relationship management experience
Awareness of project planning tools and methodologies
Proficiency with Microsoft Office Applications and Google Suite
Desirable: experience with AutoCAD
Desirable: IOSH training, or similar H&S qualification

General Attributes

Highly organised with a keen eye for detail and efficiency
Resilience, flexibility and a willingness to undertake varied responsibilities working alone or in a team
Discreet, sensitive, confidential and flexible approach to working with people
Ability to maintain composure in high-pressure situations.
Interest in development and personal progressions.
Knowledge and a genuine passion within the gaming industry is desirable
A positive ‘can do’ and forward thinking attitude to achieve the best possible outcome
Willingness to travel and work longer and unsociable hours in preparation for and at events, and get hands dirty to complete show build and break

Our Values

Pioneering – We lead, not follow
Passion – We are driven to do the best we can
Caring – We help each other grow
Courageous – We do the right thing, not the easy thing

Perks and Flexibility

We’re all currently working from home with regular in-person meetings and colleague hangouts; whilst we perfect our hybrid model. Once we’re settled, we expect to have a base between Junction 4 and 14 of the M3 corridor, with a hybrid model of office and home working days.
Competitive salary: You will be entitled to a competitive salary, with ongoing opportunities to progress in line with your performance as the company grows.
Pension: All employees will be eligible to join the workplace pension scheme.
Annual leave: You will receive a generous annual leave entitlement. You will receive a minimum of 25 days per annum (pro rata); plus bank holidays.
Training: Access to the Group Learning and Development programmes
Work Life Balance: To help you find your perfect work-life balance, many roles are able to benefit from flexible working arrangements, such as flexitime around core business hours, and home-working; and have a variety of family friendly policies.
Wellbeing & Support discounts via our private health insurance package which includes dentist, optical and GP referral support packages