Player1 Events

Event Operations Manager


Job Title: Event Operations Manager

Location: Hampshire UK, Hybrid

Report to: Operations Director

Salary: Competitive

Direct Reports: 2

Hours: Full-time, 37.5 per week


Player1 Events is responsible for producing, planning, promoting and delivering the Insomnia Gaming Festival as the flagship to a variety of other gaming, technology and esports events. We’re made up of a small but dedicated bunch of people with great enthusiasm; and ambition to grow our business considerably over the coming months and years. You’d be joining a genuine and hardworking team who take pride in what they do and enjoy working alongside new and regular clients across the industry.


  • A key role in the Player1 Events senior team; an expert in event operations and project delivery
  • Accountable for the operational planning and delivery of all events and activation; and as an experienced project manager for advice and coaching of the department delivering a variety of events
  • Oversee the Insomnia Festival operation, assuming the role of senior project manager leading the team
  • Liaise with other event departments, clients and customers to ensure clarity on objectives and budget
  • Responsible for the event operations team championing best practice and the importance of health and safety and financial accuracy at all times
  • Ensure regular reporting, and effective short and long term resource and task allocation across the team
  • Take operational lead, or support roles at events, as allocated amongst the department


Department Planning & Stakeholder relationships

  • Support and develop the team by ensuring full understanding of expectations UK and internationally
  • Liaising with the Partnerships team, manage department resource and allocate roles and responsibilities
  • Manage the team’s deployment of planning and delivery tools to ensure projects are consistently delivered
  • Manage event operations to achieve defined targets and strategic objectives of the business
  • Provide regular reporting on project status of each event, and find cost effective solutions to problem areas
  • Work with finance to ensure all events are reconciled against forecast
  • Champion best practice and the importance of health and safety and supporting RAMS paperwork
  • Ensure business wide Safeguarding and EDI Policies are followed
  • Own event people planning processes i.e. Volunteers and Contractors
  • Review KPIs to imbed a culture of continuous improvement and performance management
  • Assist and coach team members by acting as support roles on event sites

Project & Resource Management

  • For Insomnia assume the role of senior project manager: lead the project delivery team and be directly involved and hands-on with planning and delivery.
  • For all other events, guide and oversee the team taking project ownership.
  • Project components:
  • Manage logistics & technical schedules, supplier negotiations and budget management, venue service planning, event purchasing, power, network, stage production, staffing and resources schedules across staff, contractors and volunteers
  • Plan all event spaces, venue formatting, capacities and H&S regulations
  • Manage project budgets, costs and closure documents to show true event P&L
  • Chair working group and client meetings to monitor event objectives; and action debriefs and feedback
  • Ensure all project trackers for all events and activations are accurate
  • Build and maintain good working relationships with all venue contacts – ensuring they are kept up to date with requirements and service expectations

People management

  • Conduct regular 121s and provide leadership/coaching as required to build and develop their capability
  • Apply fair and consistent performance management and create a supportive working environment

This list is not exhaustive and there may be other activities you are required to deliver

Skills & Experience Required

  • ‘Hands on’ Project Manager with experience in organising large-scale events against stretching requirements and timeframes
  • Experience of working with venues and good understanding of formatting, design and H&S considerations
  • Previous experience of line managing and leading teams and both internal and external resources
  • Experience of building event and content concepts and an understanding of the relevant costs
  • Experienced communicator, enabling you to engage, educate and influence at all levels
  • Ability to work independently in a dynamic environment to complete deadlines
  • Ability to see short and long term projects through from start to finish managing time and tasks effectively
  • Ability to manage a heavy workload, at times conflicting priorities, and progress tracking a range of tasks
  • Excellent interpersonal skills and relationship management experience
  • Awareness of project planning tools and methodologies
  • Proficiency with Microsoft Office Applications and Google Suite
  • Desirable: experience with AutoCAD
  • Desirable: IOSH training, or similar H&S qualification

General Attributes

  • Highly organised with a keen eye for detail and efficiency
  • Resilience, flexibility and a willingness to undertake varied responsibilities working alone or in a team
  • Discreet, sensitive, confidential and flexible approach to working with people
  • Ability to maintain composure in high-pressure situations.
  • Interest in development and personal progressions.
  • Knowledge and a genuine passion within the gaming industry is desirable
  • A positive ‘can do’ and forward thinking attitude to achieve the best possible outcome
  • Willingness to travel and work longer and unsociable hours in preparation for and at events, and get hands dirty to complete show build and break

Our Values

  • Pioneering – We lead, not follow
  • Passion – We are driven to do the best we can
  • Caring – We help each other grow
  • Courageous – We do the right thing, not the easy thing

Perks and Flexibility

  • We’re all currently working from home with regular in-person meetings and colleague hangouts; whilst we perfect our hybrid model. Once we’re settled, we expect to have a base between Junction 4 and 14 of the M3 corridor, with a hybrid model of office and home working days.
  • Competitive salary: You will be entitled to a competitive salary, with ongoing opportunities to progress in line with your performance as the company grows.
  • Pension: All employees will be eligible to join the workplace pension scheme.
  • Annual leave: You will receive a generous annual leave entitlement. You will receive a minimum of 25 days per annum (pro rata); plus bank holidays.
  • Training: Access to the Group Learning and Development programmes
  • Work Life Balance: To help you find your perfect work-life balance, many roles are able to benefit from flexible working arrangements, such as flexitime around core business hours, and home-working; and have a variety of family friendly policies.
  • Wellbeing & Support discounts via our private health insurance package which includes dentist, optical and GP referral support packages
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