Welcome to Supernova Events and Esports Limited’s privacy policy.

At Supernova Events and Esports Limited, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Purpose of this privacy policy:

This privacy policy aims to give you information on how Supernova Events and Esports Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you buy tickets for and attend our events and submit forms via our websites. This website is not intended for children and we do not knowingly collect data relating to children without parental consent.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

About Us:

Supernova Events and Esports Limited (company number 09454730) is the controller and responsible for your personal data (collectively referred to as “the Company”, “we”, “us” or “our” in this privacy policy).

We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Our Contact Details:

If you have any questions about this privacy policy or our privacy practices, please contact our DPO in the following ways:

Full name of legal entity: Supernova Events and Esports Limited

Email address: dataqueries@player1events.com

Postal address: One London Square, Cross Lanes, Guildford, England, GU1 1UN

You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK regulator for data protection issues (www.ico.org.uk).

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. We will always notify you in advance of any changes that involve a new use of your data that may not be compatible with the purpose for which we originally collected them.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links:

This website www.player1events.com (“Player1 EventsWebsite”) may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data We collect your name and title, nickname for the gaming profile, criminal data, car registration number, health information, next of kin, dietary requirements and age, gender (if you supply this information) when you buy a ticket for one of our events via our third-party ticketing agencies. We may capture photos and video images when you attend our events for marketing purposes. Any intellectual property rights contained in such photos and marketing images shall be assigned to us with full title guarantee subject to applicable laws. You may be asked to provide proof of identity (passport or driving licence) in order to access certain areas within our events such as Bring Your Own Computer, or if you try to purchase alcohol but we do not store copies of this data. We may ask you to submit a photo or video of yourself when you submit an event volunteer application form via one of our websites.

Contact Data When you buy tickets for our events we receive your address, email and telephone number so we can send you service communications about the event in question.

Financial Data Your payment card data is processed by third party ticketing agencies and suppliers where necessary, when you are dealing directly with us. Your bank account details shall be processed by us, and our third parties who process banking data, for payment purposes.

Transaction Data Details about tickets you have purchased from us.

Technical Data Internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, device ID, operating system and platform and other technology on the devices the data subject uses to access Our Websites.

Profile Data Includes your interests, preferences, feedback and survey responses; your experience if you are applying to volunteer at our events.

Usage Data Information about your use of Our Websites and attendance at our events.

Marketing and Communications Data Includes your acceptance or otherwise in receiving marketing communications from us and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We collect your health and criminal data, but we do not collect any other Special Categories of Personal Data (sensitive data) about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership) except as stated below. When you apply for a volunteering opportunity at one of our events then we do require Special Categories of Personal Data as this information is necessary to assess your capacity to work and to ensure your health, safety and well-being.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

We use different methods to collect data from and about you including as follows:

Direct interactions.

Our Player1 Events Website is hosted by Supernova Events and Esports Limited who will process any data that you submit using forms on the website. This includes forms used to: contact us; sign up for volunteering opportunities and training, to make a career enquiry, work with us, attend our events, confirm details for prizes and payments, and also to exchange event planning information and data.

Supernova Events and Esports Limited may collect Technical Data about the type of device and browser you are using, your browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.

Third parties or publicly available sources.

Our website is hosted by Supernova Events & Esports Ltd who will process any data that you submit using forms on the website. This includes forms used to; contact us; sign up for volunteering opportunities or to exhibit at our events; or to make a career or safeguarding enquiry.

When you fill in forms on our website we may use third parties who interact with our website and collect that data on our behalf.

Technical data we collect about you when you browse our websites

As you interact with our website, we may automatically collect Google Analytics Data about the type of device and browser you’re using, your browsing actions and patterns. We may collect this personal data by using cookies, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.

We may also use a number of ad networks to serve personalised online advertisements to you if you have previously visited Our Websites. It is possible to block ad networks on each of your connected devices through the use of cookies. For more information, see our Cookie Policy.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you. (This means us processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract).

to process your order and the associated payment and to deliver your products or services;

to process details about event planning and your attendance

to register you for one of our loyalty schemes;

to process transactions for services, and from tournaments and competitions;

to notify you of changes to our terms and conditions.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. (Legitimate interests means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. The same applies for any third party business).

to send you direct marketing communications where the law permits this;

to share your data with carefully selected third parties who may deliver marketing or targeted advertising to you from time to time related to our products and services;

to ensure your payment card is not being used without your consent and to prevent and detect fraud;

for the purpose of making or defending an insurance or legal claim that may involve you;

to seek your feedback or undertake customer research to improve our products and services;

in order to run our business, for the provision of IT services and network security;

to deliver relevant website content and advertisements to you and to measure and understand the effectiveness of such advertisements so we may develop our products and services and inform our marketing strategy;

to monitor, understand and continuously improve your online experience when you browse and transact with our website;

to manage our relationship with you and investigate and respond to your queries or complaints;

to assess the quality of our services including the extent to which our services comply with the law, and our own policies and procedures;

to take photo and/or video images of you at our events for advertising and marketing purposes;

to undertake data mining and analysis for the prevention and detection of fraud;

to maintain accounting records, for the analysis of financial results, for internal and external audit purposes and for the purpose of seeking professional advice on legal or tax matters;

to process background checks;

to deliver training to you;

for quality and training purposes;

location tracking;

post event surveys;

for the purpose of bringing or defending a legal or insurance claim.

Where we need to comply with a legal obligation. (This means us processing your personal data where it is necessary for compliance with a legal obligation that we are subject to).

to comply with regulations requiring information security monitoring systems and controls;

where we identify a crime and have a duty to report it to the relevant authorities;

where we are obliged to share data with regulators such as the ICO for audit or data breach reporting purposes;

to handle any requests you make when you exercise your legal rights as outlined in this policy.

for electronic, direct marketing communications (i.e. those we send you by email or SMS);

where we use cookies, session replay and similar technologies that track information about you when access our websites or other electronic service;

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us. ·In a limited number of scenarios and where required by law, we rely on consent as a legal basis for processing your personal data.

Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We hope that you will be happy for us to send you news and promotional offers but you are free to change your mind at any time. We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. You may receive marketing communications from us if you have given us your contact details when buying a ticket to our events and have not opted out. If you sign up to our mailing list, we will ask for your consent to receive marketing from us. We may also use photography and videography captured at the event in our promotional material for future events for which you give your explicit consent.

Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

Third-party marketing
We may share your data from time to time with carefully selected third parties where it is in our legitimate interest and theirs to do so. However, these third parties will have no right to send your direct marketing communications by email or text message without your consent.

Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting events@player1events.com.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

We use a number of third party processors to provide and monitor our services and to comply with our legal obligations.

We have data sharing agreements in place which require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers who process data on our behalf to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

The processors we use are based in the EU or in the US where there are similar protections for personal data. For further details about the safeguards we put in place when transferring your data outside of the EU, please see International Transfers.

Below we have set out the types of organisations we share your data with:

Third party event licensors and licensees, and ticketing agents;

Suppliers involved in the planning, set-up and take down of our events;

Online survey providers and competition administrators;

CRM and direct marketing providers;

Promotion network providers;

Providers of system integration and IT support;

Providers of services for monitoring website performance, detecting and understanding broken customer journeys, detecting malicious log-on attempts and defending against attempted denial of service attacks;

We may share personal data with the relevant authorities and organisations for the prevention and detection of crime or if required to do so by law;

We may also share your data with regulators, accreditation bodies and external auditors.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

From time to time we may use data processors who process your personal data outside of the European Economic Area (“EEA”). In these cases, we will always ensure a similar degree of protection is afforded to your data by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK. Please contact the DPO if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. If you are concerned about a potential breach of your data, please contact the DPO.

How long will we use your personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances you can ask us to delete your data: see [Request erasure] below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Business customers, suppliers, agents + Creator, Talent, Content & Press
Account primary contact; permanently.
Event delivery data: for duration of event only.
Note: Mailchimp retain archived data for 15 years (see MailChimp Privacy Statement)

Ticket purchasing Data
Duration of event only. Anonymised data: permanently.

Note: See Tickets retain archived data for 15 years (see See Tickets Data Protection Policy)

Newsletters & Marketing Emails
Permanently, unless opt-out received.
Note: Mailchimp retain archived data for 15 years (see MailChimp Privacy Statement)

Customer Email Correspondence
Permanently

Insomnia Merchandise Purchasing
Via our partners: Promotional Warehouse Privacy Policy

Insomnia PC Rental Service
Event delivery data: for duration of event only. Note: Chillblast’s Privacy Policy

Community Forums
Permanently

Insomnia Age Consent Forms
For 12 months after event ends

Insomnia Safeguarding Forms
For 7 years

Tournament Entrants
30 days from end of tournament or prize payments whichever is later. Where we use Battlefy as a tournament platform, their Battlefy Privacy Policy is here.

Payment details for services or prize monies
For 7 years

Event photography and videography
Permanently

LAN IP addresses
Throughout the duration of event

Recruitment
For 12 months after the candidate is introduced

Volunteers
Full delivery & training data: for duration of event. Reference & DBS data: for last 2 live events (12-18mths).
Name & show role archived: permanently.
Note: See Tickets retain archived data for 15 years (see See Tickets Data Protection Policy)

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

Request access to your personal data.
This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. This is commonly known as a “data subject access request”.

Request correction of your personal data.
This enables you to request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Request erasure of your personal data.

This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data.
Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing your personal data.
This enables you to ask us to suspend the processing of your personal data in the following scenarios:
if you want us to establish the data’s accuracy; where our use of the data is unlawful but you do not want us to erase it;

where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or

you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Request transfer of your personal data.

We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Right to withdraw consent.
Where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. Requesting access to your personal data held by us is known as making “a data subject access request”. If you wish to exercise any of the rights set out above, please contact the DPO.

No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.